Last Updated: 1 March 2026
1. Introduction
At Eterna ("we," "us," or "our"), we are committed to protecting your privacy and handling your personal information with care and respect. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.lamaisoneterna.com ("Site") or make purchases from us.
By using our Site, you consent to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Site.
2. Information We Collect
2.1 Information You Provide to Us
We collect information you voluntarily provide when you:
- Create an account
- Make a purchase
- Sign up for our newsletter
- Contact customer service
- Participate in surveys or promotions
- Leave product reviews
This may include:
- Name and contact information (email, phone, address)
- Billing and shipping addresses
- Payment information (processed securely by our payment partners)
- Account credentials
- Communication preferences
- Product preferences and purchase history
- Any other information you choose to provide
2.2 Information Collected Automatically
When you visit our Site, we automatically collect certain information:
- Device information (IP address, browser type, operating system)
- Usage data (pages viewed, time spent, links clicked)
- Referral source
- Cookies and similar tracking technologies (see our Cookie Policy)
2.3 Information from Third Parties
We may receive information from:
- Payment processors
- Shipping carriers
- Social media platforms (if you interact with us there)
- Analytics providers
3. How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Communicate with you about your orders and account
- Provide customer service and support
- Send you marketing communications (with your consent)
- Personalize your shopping experience
- Improve our Site, products, and services
- Prevent fraud and enhance security
- Comply with legal obligations
- Analyze Site usage and customer behavior
- Send you important updates about our policies or Site changes
- Administer contests, promotions, or surveys
4. How We Share Your Information
We do not sell your personal information. We may share your information with:
4.1 Service Providers
We work with third-party service providers who perform services on our behalf:
- Payment processors
- Shipping carriers and fulfillment partners
- Email service providers
- Website hosting and maintenance
- Analytics providers
- Marketing and advertising partners
- Customer service platforms
These providers are contractually obligated to protect your information and use it only for the purposes we specify.
4.2 Legal Requirements
We may disclose your information if required by law or if we believe such action is necessary to:
- Comply with legal obligations or court orders
- Protect and defend our rights or property
- Prevent fraud or security issues
- Protect the safety of our customers or the public
4.3 Business Transfers
If Eterna is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4.4 With Your Consent
We may share your information for any other purpose with your explicit consent.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Our security measures include:
- Secure Socket Layer (SSL) encryption for data transmission
- Secure servers and databases
- Regular security assessments
- Restricted access to personal information
- Employee training on data protection
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
6.1 Access and Correction
You have the right to access and update your personal information through your account settings or by contacting us.
6.2 Deletion
You may request deletion of your personal information, subject to certain legal exceptions.
6.3 Opt-Out of Marketing
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or updating your preferences in your account.
6.4 Cookie Preferences
You can manage cookie preferences through your browser settings or our cookie consent tool.
6.5 Do Not Sell My Information (CCPA)
We do not sell personal information. California residents have additional rights under the California Consumer Privacy Act (CCPA).
6.6 GDPR Rights (for EU Residents)
If you are in the European Economic Area, you have additional rights under GDPR, including:
- Right to data portability
- Right to restriction of processing
- Right to object to processing
- Right to lodge a complaint with a supervisory authority
To exercise any of these rights, please contact us at concierge@lamaisoneterna.com.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Factors we consider when determining retention periods include:
- The nature of the information
- Legal and regulatory requirements
- Potential legal claims
- Our legitimate business interests
8. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from your jurisdiction.
When we transfer your information internationally, we ensure appropriate safeguards are in place, such as:
- Standard contractual clauses
- Privacy Shield certification (where applicable)
- Other legally approved mechanisms
9. Children's Privacy
Our Site is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately and we will delete such information.
10. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any information.
11. Changes to Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our Site with a new "Last Updated" date. Your continued use of the Site after changes are posted constitutes acceptance of the updated Privacy Policy.
12. Contact Us
If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:
Eterna - La Maison Eterna
Privacy Department
Email: concierge@lamaisoneterna.com
Phone: +91-9217660087
Last Updated: 1 March 2026
1. Introduction
Welcome to Eterna ("we," "us," or "our"). These Terms and Conditions ("Terms") govern your use of our website www.lamaisoneterna.com ("Site") and the purchase of our handcrafted luxury home décor and gifts ("Products").
By accessing our Site or purchasing our Products, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our Site or purchase our Products.
Eterna reserves the right to modify these Terms at any time. Changes will be effective immediately upon posting to the Site. Your continued use of the Site following any changes constitutes acceptance of the modified Terms.
2. Use of Site
2.1 Eligibility
You must be at least 18 years old to make purchases on our Site. By placing an order, you represent that you are of legal age to enter into binding contracts.
2.2 Account Security
If you create an account on our Site, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.
2.3 Prohibited Uses
You agree not to:
- Use the Site for any unlawful purpose
- Attempt to gain unauthorized access to our systems
- Interfere with the proper functioning of the Site
- Use any automated system to access the Site
- Copy, reproduce, or redistribute Site content without permission
- Impersonate any person or entity
3. Products and Pricing
3.1 Product Descriptions
We strive to provide accurate descriptions and images of our Products. However, due to the handcrafted nature of our items, natural variations in materials such as jade stone marbling, hand-blown glass patterns, and silver finishes may occur. These variations are inherent to artisan craftsmanship and are considered part of each piece's unique character, not defects.
3.2 Pricing
All prices are listed in INR and are subject to change without notice. We reserve the right to correct pricing errors on our Site. If a pricing error is discovered after an order is placed, we will notify you and give you the option to proceed at the correct price or cancel your order.
3.3 Availability
All Products are subject to availability. Due to the handcrafted nature of our collections, some items may have limited availability or require additional production time. We reserve the right to discontinue any Product at any time.
4. Orders and Payment
4.1 Order Acceptance
Your order constitutes an offer to purchase Products. All orders are subject to our acceptance. We reserve the right to refuse or cancel any order for any reason, including but not limited to: Product availability, errors in pricing or Product information, or suspected fraudulent activity.
4.2 Payment
Payment is required in full at the time of order. All transactions are processed securely through our payment partners.
4.3 Order Confirmation
You will receive an email confirmation once your order is placed. This confirmation does not constitute acceptance of your order. Order acceptance occurs when we ship your Products and send you a shipping confirmation email.
4.4 Taxes
Applicable taxes will be calculated and added to your order total at checkout based on your shipping address.
5. Shipping and Delivery
5.1 Shipping Policy
Shipping times and costs vary based on destination and are calculated at checkout. Please refer to our Shipping Policy for detailed information.
5.2 Risk of Loss
Risk of loss and title for Products pass to you upon delivery to the shipping carrier.
5.3 International Shipping
For international orders, you are responsible for all customs duties, taxes, and fees imposed by your country. These charges are not included in our pricing and are your responsibility.
6. Returns and Refunds
Please refer to our Returns Policy for complete information regarding returns, exchanges, and refunds. By placing an order, you agree to our Returns Policy. Due to the luxury and handcrafted nature of our Products, certain conditions and timeframes apply to returns. Custom or personalized items may not be eligible for return.
7. Intellectual Property
7.1 Ownership
All content on the Site, including but not limited to text, images, graphics, logos, photographs, and designs, is the property of Eterna or our licensors and is protected by copyright, trademark, and other intellectual property laws.
7.2 Limited License
You are granted a limited, non-exclusive, non-transferable license to access and use the Site for personal, non-commercial purposes. You may not reproduce, distribute, modify, or create derivative works from any Site content without our express written permission.
7.3 Trademarks
"Eterna," "La Maison Eterna," and all related logos and designs are trademarks of Eterna. You may not use these trademarks without our prior written consent.
8. Product Care and Warranty
8.1 Care Instructions
Each Product comes with specific care instructions. Failure to follow these instructions may void any applicable warranty and affect the longevity of your Product.
8.2 Limited Warranty
Our Products are crafted with exceptional care and quality materials. We warrant that Products will be free from defects in materials and workmanship under normal use. This warranty does not cover damage resulting from misuse, accidents, improper care, or normal wear and tear.
8.3 Artisan Variations
Natural variations in jade stone, hand-blown crystal, and hand-etched silver are inherent characteristics of handcrafted items and are not considered defects.
9. Limitation of Liability
To the fullest extent permitted by law:
Eterna shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of the Site or Products, even if we have been advised of the possibility of such damages.
Our total liability to you for any claim arising out of or relating to these Terms or your use of the Site or Products shall not exceed the amount you paid for the Product(s) giving rise to the claim.
Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.
10. Indemnification
You agree to indemnify, defend, and hold harmless Eterna, its officers, directors, employees, agents, and affiliates from any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or relating to:
- Your use of the Site
- Your violation of these Terms
- Your violation of any third-party rights
- Any content you submit to the Site
11. Governing Law
These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.
Any disputes arising out of or relating to these Terms or your use of the Site shall be resolved exclusively in the courts of India, and you consent to the personal jurisdiction of such courts.
12. Contact Information
If you have any questions about these Terms and Conditions, please contact us:
Contact
Eterna - La Maison Eterna
Email: concierge@lamaisoneterna.com
Phone: +91-9217660087
Monday-Friday, 9:00 AM - 6:00 PM IST
Last updated: June 2026.
This Cookie Policy explains how La Maison Eterna ("we", "us") uses cookies and similar
technologies when you visit our website.
1. What are cookies
Cookies are small text files placed on your device that help a website function and
remember your preferences. They may be set by us (first-party) or by third parties whose
services we use.
2. Types of cookies we use
-
Strictly necessary — authentication, your cart, and secure checkout.
-
Performance & analytics — help us understand how the site is used so we can improve it.
-
Functionality — remember your preferences and recently viewed pieces.
-
Targeting & advertising — measure and tailor our marketing (e.g. Meta, Google).
3. Managing cookies
You can control cookies through your browser settings and, where shown, our on-site
consent tool. Disabling some cookies may affect site functionality.
4. Contact us
Questions about this policy? Email concierge@lamaisoneterna.com.
Last Updated: 1 March 2026 · Your Satisfaction is Our Priority
1. Shipping Policy
At Eterna, we take great care in packaging and shipping your handcrafted pieces to ensure they arrive safely and beautifully presented. Each item is carefully wrapped and packed to withstand transit while maintaining the luxury experience you expect from La Maison Eterna.
Domestic Shipping
- Free standard shipping: Enjoy complimentary standard shipping on all orders to domestic addresses.
- Processing time: Orders are typically processed within 1-2 business days. Some items may require additional handling time due to their handcrafted nature.
- Shipping carriers: We partner with trusted carriers to ensure safe delivery.
- Tracking: Once your order ships, you will receive a confirmation email with tracking information.
International Shipping
We are proud to ship our collections worldwide.
- Shipping rates: International shipping costs are calculated at checkout based on destination, weight, and dimensions.
- Delivery times: International delivery typically takes 7-14 business days, depending on destination and customs processing.
- Customs & duties: International orders may be subject to customs duties, taxes, and fees. These charges are the responsibility of the recipient.
- Restrictions: We ship to most international destinations. Contact us to verify delivery to remote locations.
- Declarations: All international shipments include accurate customs declarations. Values cannot be altered.
Delivery Issues
Lost or stolen packages. If tracking shows delivery but you haven't received it, please check with neighbors, verify the address, and contact us within 48 hours.
Damaged in transit. If your item arrives damaged, do not discard packaging. Take photos and contact us within 48 hours for a replacement or credit.
Incorrect address. We cannot be responsible for orders shipped to incorrect addresses provided by the customer. Changes after shipping may incur fees.
Contact
Eterna - La Maison Eterna
Email: concierge@lamaisoneterna.com
Phone: +91-9217660087
Monday-Friday, 9:00 AM - 6:00 PM IST
Last Updated: 1 March 2026 · Your Satisfaction is Our Priority
1. Returns Policy
Your satisfaction is our priority. We offer a 14-day return policy. Due to the handcrafted, luxury nature of our products, certain conditions apply to ensure the integrity of our pieces.
Return Eligibility
Eligible items
- Unused items in original condition
- Original packaging, tags, and materials
- Proof of purchase included
- Initiated within 14 days of delivery
Ineligible items
- Personalized or custom orders
- Items showing signs of use
- Missing original packaging
- Sale or clearance items (unless defective)
- Gift cards
Natural variations in jade stone, hand-blown glass, and silver finishes are inherent characteristics of artisan appeal and not grounds for return.
How to Initiate a Return
- Contact us: Email concierge@lamaisoneterna.com or call +91-9217660087 with your order number.
- Authorization: Receive a Return Authorization (RA) number within 2 business days.
- Pack securely: Include all certificates and mark the RA number clearly on the package.
- Ship: Use a trackable method. We recommend insurance for high-value returns.
2. Refunds
Refunds will be issued to the original payment method after inspection.
- Full refund of purchase price for eligible returns.
- Original shipping charges are non-refundable unless due to our error.
- Processed within 5-7 business days of receipt.
- High-value items may be subject to a restocking fee for inspection.
3. Exchanges
We are happy to exchange items for a different size, color, or product of equal value.
- Follow the standard return process and indicate exchange preference.
- We cover shipping for the exchange item (one time).
- If items differ in value, we will refund or charge the difference.
- Out-of-stock items can be refunded or issued as store credit.
Contact
Eterna - La Maison Eterna
Email: concierge@lamaisoneterna.com
Phone: +91-9217660087
Monday-Friday, 9:00 AM - 6:00 PM IST
